When to use this line
An emergency is a warranted defect that, if not handled right away, would cause substantial damage to your home or put your safety at risk. If you're facing one of these, call the matching number below.
- Complete loss of heat (September 15 to May 15)
- Gas leak (leave the home and call 911 or your gas utility first)
- Complete loss of electricity (not a utility-wide outage)
- Complete loss of water
- Complete sewage backup or stoppage
- Plumbing leak that requires shutting off the water supply
- Major structural collapse
- Major water penetration through walls or ceilings
- Unacceptable levels of hazardous substances
Not an emergency: loss of air conditioning, or service failures caused by your municipality or utility. Please log these through standard warranty service.
Who to call
If you smell gas, leave the home and call 911 or your gas utility from a safe place first.
Smell gas? Leave the home immediately and call 911 or your gas utility from a safe place before you call us.